360 Robot Not Continuing to Clean After Rcharge
Tutorial video
APP Connection Guide for 360 S7/S7Pro (Android Users)
APP Connection Guide for 360 S7/S7Pro (iOS Users)
APP Connection Guide for 360 S9 (iOS Users)
APP Connection Guide for 360 S9 (Android Users)
PP Connection Guide for 360 C50 (Android users + romote control version)
APP Connection Guide for 360 C50 (iOS users + romote control version)
S9 Manual download
User manual
PDF | 5.9mb
S7 Manual download
User manual
PDF | 5.9mb
S6 Manual download
User manual
PDF | 4.2mb
C50 Manual download
User manual
PDF | 2.8mb
FAQs
Why does the vacuum cleaner fail to bind with the app?
s7PRO:
(1) Move 360 robot vacuum cleaner close to the router and open the top cover. Ensure that the Wi-Fi indicator of 360 robot vacuum cleaner quickly blinks blue, indicating the network configuration mode.
(2) In WLAN settings of the mobile phone, search for the Wi-Fi network prefixed with 360AI on the Wi-Fi hotspot list.
(3) Note that 360 robot vacuum cleaner supports only the 2.4G band rather than the 5G band.
(4) For the Android system, switch off WLAN+ or smart data network and try again.
(5) For the Android system, grant all permissions to the 360Smart app.
(6) Enable the SSID broadcast function of the router.
(7) Check whether the Wi-Fi hotspot of 360 robot vacuum cleaner is blacklisted by the router.
(8) If the problem persists after the preceding troubleshooting measures are taken, contact after-sales service personnel.
S9:
(1) Move 360 robot vacuum cleaner close to the router and open the top cover. Ensure that the Wi-Fi indicator of 360 robot vacuum cleaner quickly blinks blue, indicating the network configuration mode.
(2) In WLAN settings of the mobile phone, search for the Wi-Fi network prefixed with 360AI on the Wi-Fi hotspot list.
(3) Note that 360 robot vacuum cleaner supports only the 2.4G band rather than the 5G band.
(4) For the Android system, switch off WLAN+ or smart data network and try again.
(5) For the Android system, grant all permissions to the 360Smart app.
(6) Enable the SSID broadcast function of the router.
(7) Check whether the Wi-Fi hotspot of 360 robot vacuum cleaner is blacklisted by the router.
(8) If the problem persists after the preceding troubleshooting measures are taken, contact after-sales service personnel.
How can I reset the Wi-Fi network or reset 360 robot vacuum cleaner?
s7PRO:
When the app cannot connect to the device due to the change of router configuration, password failure, or other reasons, you can perform the following steps:
Resetting the Wi-Fi network:
(1) Press and hold the Power button and the Home button for 3s until the voice prompts "Wi-Fi has been reset and operate as indicated by the 360Smart app". At this time, the Wi-Fi is successfully reset. If the Wi-Fi does not take effect, power off and restart the device to reset the Wi-Fi again.
(2) If the Wi-Fi does not take effect, open the top cover and press the Reset button (location to be determined), and reset the Wi-Fi again.
3） If the Wi-Fi does not take effect after the preceding measures are taken, contact after-sales service personnel.
Restarting the vacuum cleaner:
Open the top cover and poke the small hole on the right side to reset the device.
S9:
When the app cannot connect to the device due to the change of router configuration, password failure, or other reasons, you can perform the following steps:
Resetting the Wi-Fi network:
(1) Press and hold the Power button and the Home button for 3s until the voice prompts "Wi-Fi has been reset and operate as indicated by the 360Smart app". At this time, the Wi-Fi is successfully reset. If the Wi-Fi does not take effect, power off and restart the device to reset the Wi-Fi again.
(2) If the Wi-Fi does not take effect, open the top cover and press the Reset button (location to be determined), and reset the Wi-Fi again.
3） If the Wi-Fi does not take effect after the preceding measures are taken, contact after-sales service personnel.
Restarting the vacuum cleaner:
Open the top cover and poke the small hole on the right side to reset the device.
What can I do if the device cannot start up?
s7PRO:
Check as follows:
(1) If the device is powered by the battery only, check whether the battery level is low. Place the device on the charging dock to charge and then try again.
(2) If the device is charging by the charging dock, check whether the charging dock indicator is on green. If yes, the charging dock works normally. When the device is charging, the charging dock indicator is off.
(3) Check whether the ambient environment is too low (below 0°C) or too high (above 50°C). Use the device at temperature ranging from 0°C to 40°C.
(4) If the problem persists after the preceding measures are taken, contact after-sales service personnel.
S9:
Check as follows:
(1) If the device is powered by the battery only, check whether the battery level is low. Place the device on the charging dock to charge and then try again.
(2) If the device is charging by the charging dock, check whether the charging dock indicator is on green. If yes, the charging dock works normally. When the device is charging, the charging dock indicator is off.
(3) Check whether the ambient environment is too low (below 0°C) or too high (above 50°C). Use the device at temperature ranging from 0°C to 40°C.
(4) If the problem persists after the preceding measures are taken, contact after-sales service personnel.
What can I do if the device becomes offline?
s7PRO:
(1) Check whether the device is powered off. The device can go online in several seconds after it is powered on. (2) Check whether the router connected to the device works properly and whether the network is in good conditions. (3) Check whether the Wi-Fi hotspot name or password is changed. You can resolve this issue by resetting the Wi-Fi and re-configuring the network. (4) If the device is reset or connected by others, resolve this issue by resetting the Wi-Fi and re-configuring the network.
S9:
When the app cannot connect to the device due to the change of router configuration, password failure, or other reasons, you can perform the following steps:
Resetting the Wi-Fi network:
(1) Press and hold the Power button and the Home button for 3s until the voice prompts "Wi-Fi has been reset and operate as indicated by the 360Smart app". At this time, the Wi-Fi is successfully reset. If the Wi-Fi does not take effect, power off and restart the device to reset the Wi-Fi again.
(2) If the Wi-Fi does not take effect, open the top cover and press the Reset button (location to be determined), and reset the Wi-Fi again.
3） If the Wi-Fi does not take effect after the preceding measures are taken, contact after-sales service personnel.
Restarting the vacuum cleaner:
Open the top cover and poke the small hole on the right side to reset the device.
Do I need to power off the device when it is not working?
s7PRO:
It is unnecessary to power off the device. You can place the device at the charging dock. The charging stops when the battery is fully charged and then the device enters the sleep state. At this time, the charging dock supplies power to the device. The device maintains the optimal performance in the sleep state. You can wake it up using the 360Smart app on the mobile phone. If you power off the device, you cannot operate it using the 360Smart app.
S9:
It is unnecessary to power off the device. You can place the device at the charging dock. The charging stops when the battery is fully charged and then the device enters the sleep state. At this time, the charging dock supplies power to the device. The device maintains the optimal performance in the sleep state. You can wake it up using the 360Smart app on the mobile phone. If you power off the device, you cannot operate it using the 360Smart app.
What can I do if the device fails to go back to the charging dock or charge?(10/12/13/14 merged)
s7PRO:
For charging, please note the following:
(1) Remove the transparent protective film from the charging dock.
(2) Ensure that the charging dock is energized, the power cable is properly connected, and the charging dock indicator is on green. Check whether the metal shrapnel between the charging dock and the device is properly connected (in normal charging state, the charging dock indicator is off).
(3) Check whether there is dust or foreign matter on the electrode plate and whether the side brush blocks the electrode plate, which will result in poor contact.
(4) After recognizing the charging dock, the device rotates a round. The recharge sensor works as long as the device is in contact with the electrode plate of the charging dock. Whether the device is straight does not affect the charging effect.
For homing, please note the following:
(1) If the device is far away, place it near the charging dock.
(2) Clean up obstacles nearby or on both sides of the charging dock. Leave a space of 2–5 cm on both sides of the charging dock to ensure that the device has enough space for rotation (the S5 model needs to attach to the charging dock after scanning, recognizing, and going back to the charging dock).
(3) Do not set any off-limit area around the charging dock.
(4) Ensure that the system has been upgraded to the latest firmware.
(5) If the map is reset, place the device on the charging dock, press the Clean button and then press the Home button to check whether the device can correctly go back to the charging dock.
6） If the problem persists after the preceding troubleshooting measures are taken, contact the after-sales service personnel.
S9:
For charging, please note the following:
(1) Remove the transparent protective film from the charging dock.
(2) Ensure that the charging dock is energized, the power cable is properly connected, and the charging dock indicator is on green. Check whether the metal shrapnel between the charging dock and the device is properly connected (in normal charging state, the charging dock indicator is off).
(3) Check whether there is dust or foreign matter on the electrode plate and whether the side brush blocks the electrode plate, which will result in poor contact.
(4) After recognizing the charging dock, the device rotates a round. The recharge sensor works as long as the device is in contact with the electrode plate of the charging dock. Whether the device is straight does not affect the charging effect.
For homing, please note the following:
(1) If the device is far away, place it near the charging dock.
(2) Clean up obstacles nearby or on both sides of the charging dock. Leave a space of 2–5 cm on both sides of the charging dock to ensure that the device has enough space for rotation (the S5 model needs to attach to the charging dock after scanning, recognizing, and going back to the charging dock).
(3) Do not set any off-limit area around the charging dock.
(4) Ensure that the system has been upgraded to the latest firmware.
(5) If the map is reset, place the device on the charging dock, press the Clean button and then press the Home button to check whether the device can correctly go back to the charging dock.
6） If the problem persists after the preceding troubleshooting measures are taken, contact the after-sales service personnel.
Is it necessary to charge the device for 16 hours for the first three times?
s7PRO:
The lithium battery has no memory effect. The charging can be stopped when it is fully charged. It is unnecessary to charge it for 16 hours.
S9:
The lithium battery has no memory effect. The charging can be stopped when it is fully charged. It is unnecessary to charge it for 16 hours.
Why does the device generate abnormal sounds during cleaning?
s7PRO:
(1) Check whether the main brush, side brush, or wheel is entangled by something. Shut down the device and clean it.
(2) Check whether the rubber cover of the main brush is deformed.
(3) Check whether the universal wheel rotates normally.
(4) If the problem persists after the preceding measures are taken, contact after-sales service personnel.
S9:
(1) Check whether the main brush, side brush, or wheel is entangled by something. Shut down the device and clean it.
(2) Check whether the rubber cover of the main brush is deformed.
(3) Check whether the universal wheel rotates normally.
(4) If the problem persists after the preceding measures are taken, contact after-sales service personnel.
Why can't the device continue sweeping in the previous route after it stops without finishing the cleaning?
s7PRO:
(1) The device cannot continue to sweep in the previous route after it is stopped without finishing the cleaning in do-not-disturb mode (if the pre-configured do-not-disturb time is due in the process of going back to the charging dock, the device will not continue to sweep in the previous route after it is fully charged).
(2) The device is abnormally paused during cleaning.
Note: The device goes back to the charging dock for charging if the battery level is lower than 20% and goes back to the previous position to continue sweeping after the battery level is higher than 80%.
S9:
(1) Check whether the main brush, side brush, or wheel is entangled by something. Shut down the device and clean it.
(2) Check whether the rubber cover of the main brush is deformed.
(3) Check whether the universal wheel rotates normally.
(4) If the problem persists after the preceding measures are taken, contact after-sales service personnel.
Why doesn't the brush rotate while working?
s7PRO:
(1) Check whether the side brush is entangled by something. If yes, clean it up and then start the device.
(2) If the side brush still fails to rotate after the preceding measures are taken, contact after-sales service personnel.
S9:
(1) Check whether the side brush is entangled by something. If yes, clean it up and then start the device.
(2) If the side brush still fails to rotate after the preceding measures are taken, contact after-sales service personnel.
What can I do if the system prompts "Please clean the top radar cover" or "The top radar seems to be blocked"?
s7PRO:
(1) Clean the top radar using a clean soft cloth and then check whether the device works properly.
(2) If the prompt is still frequently generated after wiping, contact the after-sales service personnel.
S9:
(1) Clean the top radar using a clean soft cloth and then check whether the device works properly.
(2) If the prompt is still frequently generated after wiping, contact the after-sales service personnel.
What can I do if the system prompts "The front anti-collision sensor is stuck"?
s7PRO:
(1) Check whether the anti-rebounce strip is removed from the device.
(2) Check whether the front anti-rebounce strip works normally. If not, contact the after-sales service personnel.
S9:
(1) Check whether the anti-rebounce strip is removed from the device.
(2) Check whether the front anti-rebounce strip works normally. If not, contact the after-sales service personnel.
What can I do if the system prompts "Dust bin is disappeared"?
s7PRO:
Check whether the magnet is still on the filter. If not, contact the after-sales service personnel.
S9:
Check whether the magnet is still on the filter. If not, contact the after-sales service personnel.
What can I do if the device's cleaning capability deteriorates or has a dusting problem?
s7PRO:
(1) Check whether the dust bin is full. Empty and clean it.
(2) Check whether the filter is clogged. Clean the filter.
(3) Check whether the main brush is entangled by something. Clean the main brush.
(4) If there is still dusting or performance deterioration problem, contact the after-sales service personnel.
S9:
(1) Check whether the dust bin is full. Empty and clean it.
(2) Check whether the filter is clogged. Clean the filter.
(3) Check whether the main brush is entangled by something. Clean the main brush.
(4) If there is still dusting or performance deterioration problem, contact the after-sales service personnel.
Why does the device still enter the off-limit area although the off-limit area is set?
s7PRO:
The edges of the off-limit area just coincide with the actual space boundary. It is recommended to set the off-limit area edges to be larger.
S9:
The edges of the off-limit area just coincide with the actual space boundary. It is recommended to set the off-limit area edges to be larger.
Why does the device miss some areas during cleaning?
S9:
During cleaning, if the device bypasses the obstacles, it will not go back to those areas for cleaning again. If a door is closed, the device will not clean that area after the door is opened again.
Why does the water output in the mopping mode is high or low? Why doesn't the device output any water? (Merged with 31)
s7PRO:
(1) High water output: Check whether the water tank cover and filter cartridge are properly installed.
(2) Low or no water output: Check whether there is any water in the water tank. Correctly install the mop as described in the user manual. Clean the mop and replace the filter cartridge in a timely manner.
S9:
(1) High water output: Check whether the water tank cover and filter cartridge are properly installed.
(2) Low or no water output: Check whether there is any water in the water tank. Correctly install the mop as described in the user manual. Clean the mop and replace the filter cartridge in a timely manner.
How can I rebuild a map using the app?
s7PRO:
(1) Delete the off-limit areas and set the device to clean all areas completely.
(2) In the 360Smart app, choose Settings > General > Reset Map. After one-tap reset, all off-limit areas are deleted. Place the device on the charging dock before using it to clean. Otherwise, the positioning is inaccurate.
S9:
(1) Delete the off-limit areas and set the device to clean all areas completely.
(2) In the 360Smart app, choose Settings > General > Reset Map. After one-tap reset, all off-limit areas are deleted. Place the device on the charging dock before using it to clean. Otherwise, the positioning is inaccurate.
How to update the firmware?
s7PRO:
In the app, check for firmware updates. Update the firmware as prompted. Ensure that the device is on the charging dock and the battery level is higher than 20% during the update.
S9:
In the app, check for firmware updates. Update the firmware as prompted. Ensure that the device is on the charging dock and the battery level is higher than 20% during the update.
How can I change the voice package?
s7PRO:
You can change the voice package in More > Voice Package.
S9:
You can change the voice package in More > Voice Package.
How to use the smart regional cleaning function?
s7PRO:
(1) This function requires the latest version of the 360Smart app. Please update the app to version 5.0.0. It is required that the 360 robot vacuum cleaner version be V1405 or later.
(2) Activation: Make the device leave for cleaning from the charging dock and clean all areas completely. After the cleaning is complete, the voice prompts "Cleaning completed". Then, the device automatically goes back to the charging dock.
Note:
(1) The smart regional cleaning function remains activated after the preceding process is complete. This function becomes invalid if the positioning or map creation fails.
(2) For a new map, you need to re-activate the smart regional cleaning function, and then perform the preceding steps.
Note: The function of manually editing the regional cleaning is under development. Please stay tuned.
S9:
(1) This function requires the latest version of the 360Smart app. Please update the app to version 5.0.0. It is required that the 360 robot vacuum cleaner version be V1405 or later.
(2) Activation: Make the device leave for cleaning from the charging dock and clean all areas completely. After the cleaning is complete, the voice prompts "Cleaning completed". Then, the device automatically goes back to the charging dock.
Note:
(1) The smart regional cleaning function remains activated after the preceding process is complete. This function becomes invalid if the positioning or map creation fails.
(2) For a new map, you need to re-activate the smart regional cleaning function, and then perform the preceding steps.
Note: The function of manually editing the regional cleaning is under development. Please stay tuned.
What instructions does the Tmall Genie support?
s7PRO:
1. Cleaning-related instructions:
(1) Enable the vacuum cleaner/robot vacuum cleaner.
(2) Turn on the vacuum cleaner/robot vacuum cleaner.
(3) Vacuum cleaner/robot vacuum cleaner, start to sweep.
(4) Make the vacuum cleaner/robot vacuum cleaner start to sweep.
(5) Vacuum cleaner/robot vacuum cleaner, start to clean.
(6) Make the vacuum cleaner/robot vacuum cleaner start to clean.
(7) Make the vacuum cleaner/robot vacuum cleaner go to clean.
(8) Vacuum cleaner/robot vacuum cleaner, it's time to work.
(9) Vacuum cleaner/robot vacuum cleaner, start working.
(10) Make the vacuum cleaner/robot vacuum cleaner start to work.
2. Pause-related instructions:
(1) Make the vacuum cleaner/robot vacuum cleaner pause.
(2) Make the vacuum cleaner/robot vacuum cleaner pause cleaning.
(3) Turn off the vacuum cleaner/robot vacuum cleaner.
(4) Make the vacuum cleaner/robot vacuum cleaner stop cleaning.
(5) Make the vacuum cleaner/robot vacuum cleaner stop working.
(6) Make the vacuum cleaner/robot vacuum cleaner stop.
(7) Make the vacuum cleaner/robot vacuum cleaner have a rest.
3. Restoration-related instructions:
(1) Make the vacuum cleaner/robot vacuum cleaner continue.
(2) Make the vacuum cleaner/robot vacuum cleaner continue to clean.
(3) Make the vacuum cleaner/robot vacuum cleaner continue to work.
(4) Make the vacuum cleaner/robot vacuum cleaner the working.
4. Homing-related instructions:
(1) Vacuum cleaner/robot vacuum cleaner, finish the cleaning.
(2) Turn off the vacuum cleaner/robot vacuum cleaner.
(3) Make the vacuum cleaner/robot vacuum cleaner turn off.
(4) Turn off the vacuum cleaner/robot vacuum cleaner.
(5) Vacuum cleaner, go to charge----Unable to recognize the instruction.
S9:
1. Cleaning-related instructions:
(1) Enable the vacuum cleaner/robot vacuum cleaner.
(2) Turn on the vacuum cleaner/robot vacuum cleaner.
(3) Vacuum cleaner/robot vacuum cleaner, start to sweep.
(4) Make the vacuum cleaner/robot vacuum cleaner start to sweep.
(5) Vacuum cleaner/robot vacuum cleaner, start to clean.
(6) Make the vacuum cleaner/robot vacuum cleaner start to clean.
(7) Make the vacuum cleaner/robot vacuum cleaner go to clean.
(8) Vacuum cleaner/robot vacuum cleaner, it's time to work.
(9) Vacuum cleaner/robot vacuum cleaner, start working.
(10) Make the vacuum cleaner/robot vacuum cleaner start to work.
2. Pause-related instructions:
(1) Make the vacuum cleaner/robot vacuum cleaner pause.
(2) Make the vacuum cleaner/robot vacuum cleaner pause cleaning.
(3) Turn off the vacuum cleaner/robot vacuum cleaner.
(4) Make the vacuum cleaner/robot vacuum cleaner stop cleaning.
(5) Make the vacuum cleaner/robot vacuum cleaner stop working.
(6) Make the vacuum cleaner/robot vacuum cleaner stop.
(7) Make the vacuum cleaner/robot vacuum cleaner have a rest.
3. Restoration-related instructions:
(1) Make the vacuum cleaner/robot vacuum cleaner continue.
(2) Make the vacuum cleaner/robot vacuum cleaner continue to clean.
(3) Make the vacuum cleaner/robot vacuum cleaner continue to work.
(4) Make the vacuum cleaner/robot vacuum cleaner the working.
4. Homing-related instructions:
(1) Vacuum cleaner/robot vacuum cleaner, finish the cleaning.
(2) Turn off the vacuum cleaner/robot vacuum cleaner.
(3) Make the vacuum cleaner/robot vacuum cleaner turn off.
(4) Turn off the vacuum cleaner/robot vacuum cleaner.
(5) Vacuum cleaner, go to charge----Unable to recognize the instruction.
What can I do if the device prompts "Off ground. Please place the device on the ground to use"?
s7PRO:
Move the device to the open and flat ground and press the Power button to continue the cleaning.
S9:
Move the device to the open and flat ground and press the Power button to continue the cleaning.
Why does the device still prompt for "Dust bin missing" although the dust bin is already installed?
s7PRO:
1. Check whether there is a small magnet on the filter. If the small magnet is missing, you need to replace the filter.
2. Check whether the filter is placed into the dust bin without drying after it is washed.
3. Check whether the dust bin is placed into the vacuum cleaner without drying after it is washed.
3. Check whether any water enters the vacuum cleaner (sweeping the place with water).
S9:
1. Check whether there is a small magnet on the filter. If the small magnet is missing, you need to replace the filter.
2. Check whether the filter is placed into the dust bin without drying after it is washed.
3. Check whether the dust bin is placed into the vacuum cleaner without drying after it is washed.
3. Check whether any water enters the vacuum cleaner (sweeping the place with water).
What can I do if the device prompt "The main brush is stuck. Please help!"?
s7PRO:
1. Remove the main brush bracket, remove the main brush, and use the cleaning brush (near the dust bin) under the cover to clean the hair and foreign objects on the main brush.
2. Clean the hair at both ends of the main brush.
3. Install the main brush after cleaning. Prod the main brush and check whether it rotates smoothly.
4. Install the main brush bracket and restart the vacuum cleaner. Video
S9:
1. Remove the main brush bracket, remove the main brush, and use the cleaning brush (near the dust bin) under the cover to clean the hair and foreign objects on the main brush.
2. Clean the hair at both ends of the main brush.
3. Install the main brush after cleaning. Prod the main brush and check whether it rotates smoothly.
4. Install the main brush bracket and restart the vacuum cleaner. Video
What can I do if the device prompt "I'm is trapped. Please help!"?
s7PRO:
1. Check whether the device is trapped by the power cord, slippers and other items, and clear the obstacles.
2. Check whether the device is trapped in a certain area (corner, chair feet, floor fan, weight scale, etc.), move the device to an open area, and restart the device.
3. If the device keeps being trapped in a certain area, set the area as an off-limit area.
S9:
1. Check whether the device is trapped by the power cord, slippers and other items, and clear the obstacles.
2. Check whether the device is trapped in a certain area (corner, chair feet, floor fan, weight scale, etc.), move the device to an open area, and restart the device.
3. If the device keeps being trapped in a certain area, set the area as an off-limit area.
What can I do if the vacuum cleaner fails to start up or does not respond after startup?
s7PRO:
1. Place the device on the charging dock and ensure that it is in the normal charging status.
2. Press and hold the Power button (for 3s) repeatedly to restart the device.
3. If the problem persists after the preceding troubleshooting measures are taken, contact after-sales service personnel.
S9:
1. Place the device on the charging dock and ensure that it is in the normal charging status.
2. Press and hold the Power button (for 3s) repeatedly to restart the device.
3. If the problem persists after the preceding troubleshooting measures are taken, contact after-sales service personnel.
Why does the device fail to vacuum or clean thoroughly?
s7PRO:
1. Check whether the main brush is installed reversely. If so, dust is easy to accumulated on the main brush.
2. Clean the dust port, dust bin, and filter. (Install the dust bin and filter in the device after they are completely dried if they are washed.)
S9:
1. Check whether the main brush is installed reversely. If so, dust is easy to accumulated on the main brush.
2. Clean the dust port, dust bin, and filter. (Install the dust bin and filter in the device after they are completely dried if they are washed.)
Why does the device rotate in place?
s7PRO:
1. If the mop bracket is not installed, check whether the rebound of the two main wheels is consistent and whether the resistance is consistent.
2. If the mop bracket is installed, check whether the mop is clean.
3. Clear foreign objects on the main wheel.
S9:
1. If the mop bracket is not installed, check whether the rebound of the two main wheels is consistent and whether the resistance is consistent.
2. If the mop bracket is installed, check whether the mop is clean.
3. Clear foreign objects on the main wheel.
Why can't the device find the charging dock?
s7PRO:
1. Remove the protective film on the charging dock completely before use.
2. Properly place the charging dock and keep it in the energized status.
3. Check whether there is any off-limit area set around the charging dock. If so, cancel the off-limit area.
4. Do not move the charging dock and the vacuum cleaner during the cleaning or homing process. If the vacuum cleaner is moved and the positioning is lost, the vacuum cleaner cannot go back to the charging dock along the planned path according to the map. At this time, the vacuum cleaner tries to find the way to the charging dock, resulting in a long homing duration.
S9:
1. Remove the protective film on the charging dock completely before use.
2. Properly place the charging dock and keep it in the energized status.
3. Check whether there is any off-limit area set around the charging dock. If so, cancel the off-limit area.
4. Do not move the charging dock and the vacuum cleaner during the cleaning or homing process. If the vacuum cleaner is moved and the positioning is lost, the vacuum cleaner cannot go back to the charging dock along the planned path according to the map. At this time, the vacuum cleaner tries to find the way to the charging dock, resulting in a long homing duration.
Why does the device miss some areas or rooms during cleaning?
s7PRO:
1. Please open the doors of the house before the vacuum cleaner works to ensure that the vacuum cleaner can move smoothly.
2. It is recommended to clean up the scattered items on the floor of the rooms, such as wires, slippers, toys, etc., to improve the cleaning coverage.
S9:
1. Please open the doors of the house before the vacuum cleaner works to ensure that the vacuum cleaner can move smoothly.
2. It is recommended to clean up the scattered items on the floor of the rooms, such as wires, slippers, toys, etc., to improve the cleaning coverage.
Why doesn't the water tank discharge water?
s7PRO:
1. Check whether the filter cartridge is dirty, which will causes blockage. If so, please replace the filter cartridge.
2. If the filter cartridge is clean or the filter cartridge has just been replaced, check whether the air vent is unclogged. If clogged, it is recommended to use a needle to poke the air vent (for the position of the air vent, see the drawings).
S9:
1. Check whether the filter cartridge is dirty, which will causes blockage. If so, please replace the filter cartridge.
2. If the filter cartridge is clean or the filter cartridge has just been replaced, check whether the air vent is unclogged. If clogged, it is recommended to use a needle to poke the air vent (for the position of the air vent, see the drawings).
Why is the moving track of the device disordered?
s7PRO:
1. Prod two main wheels of the vacuum cleaner and check whether the resistance is consistent. If the resistance is obvious inconsistent, contact the after-sales service personnel for replacement.
2. If the resistance of the wheels is consistent, check whether the vacuum cleaner implements cleaning in mopping mode. If so, clean the mop and the main wheels, and then make the device implement cleaning again.
3. If no mop bracket is installed and the wheels are normal, contact the after-sales service personnel for large-range track disorder problem. Provide the device SN and problem occurrence time. For small-range track disorder problem, clear up the obstacles (such as wires, socks, slippers, toys, etc.) before sweeping the floor. If the vacuum cleaner frequently collides or gets trapped during the work, the cleaning route may be chaotic and repeated.
4. Re-create the map and try again.
S9:
1. Prod two main wheels of the vacuum cleaner and check whether the resistance is consistent. If the resistance is obvious inconsistent, contact the after-sales service personnel for replacement.
2. If the resistance of the wheels is consistent, check whether the vacuum cleaner implements cleaning in mopping mode. If so, clean the mop and the main wheels, and then make the device implement cleaning again.
3. If no mop bracket is installed and the wheels are normal, contact the after-sales service personnel for large-range track disorder problem. Provide the device SN and problem occurrence time. For small-range track disorder problem, clear up the obstacles (such as wires, socks, slippers, toys, etc.) before sweeping the floor. If the vacuum cleaner frequently collides or gets trapped during the work, the cleaning route may be chaotic or overlapped.
4. Re-create the map and try again.
What can I do if the map is chaotic or overlapped?
s7PRO:
1. Poor network coverage will affect data transmission and may cause map chaos.
2. Check whether the radar is blocked by foreign objects or has foreign objects inside such as hair.
3. Re-create the map and try again.
S9:
1. Poor network coverage will affect data transmission and may cause map chaos.
2. Check whether the radar is blocked by foreign objects or has foreign objects inside such as hair.
3. Re-create the map and try again.
What can I do if the device leaks oil?
s7PRO:
There is lubricating oil inside the motor of the vacuum cleaner. If there is oil leakage, wipe it with a rag and it will not affect normal use.
S9:
There is lubricating oil inside the motor of the vacuum cleaner. If there is oil leakage, wipe it with a rag and it will not affect normal use.
What can I do if the device prompt "The edge seems to be stuck"?
s7PRO:
Check whether the front anti-rebounce strip of the vacuum cleaner can rebound normally. If not, please contact the after-sales service personnel in a timely manner. If it can rebound but the prompt is still generated, it is recommended to contact the after-sales service personnel.
S9:
Check whether the front anti-rebounce strip of the vacuum cleaner can rebound normally. If not, please contact the after-sales service personnel in a timely manner. If it can rebound but the prompt is still generated, it is recommended to contact the after-sales service personnel.
What can I do if the device fails to charge?
S9:
Symptoms and solutions:
1. The indicator on the charging dock is off: Replace the adapter.
2. The indicator continuously blinks: Replace the adapter and charging dock.
What can I do if the battery is poor?
S9:
Symptoms and solutions:
1. The vacuum cleaner automatically shuts down after leaving the charging dork or returns to the charging dock within 30 minutes after it starts the cleaning.
2. No change of battery level is displayed in the app.
Solution: Replace the battery for free.
What can I do if the scraper of the middle brush generates abnormal sounds?
S9:
Symptoms and solutions:
Symptom: During sweeping or mopping, the scraper of the middle brush generates abnormal sounds.
Identification: The vacuum cleaner generates sharp rubbing sounds while moving. After the scraper of the middle brush is removed, the abnormal sound disappears.
Solution: Replace the scraper assembly of the middle brush.
What can I do if the side brush does not rotate?
S9:
Measures:
(1) Send the side brush assembly to the user and guide the user on replacement.
(2) Send the device to after-sales service personnel for free repair.
Why is the track disordered?
s7PRO:
Possible reasons are as follows: The vacuum cleaner skids or gets trapped. The wall sensor is dirty. The wheel is damaged.
S9:
Possible reasons are as follows: The vacuum cleaner skids or gets trapped. The wall sensor is dirty. The wheel is damaged.
Why does the vacuum cleaner miss some areas during cleaning?
s7PRO:
1. The vacuum cleaner is trapped (the track of the area where the device is trapped becomes chaotic).
2. The wall is not precisely sensed.
3. The smart area partitioning is incomplete.
S9:
1. The vacuum cleaner is trapped (the track of the area where the device is trapped becomes chaotic).
2. The wall is not precisely sensed.
3. The smart area partitioning is incomplete.
Why can't the device reach the specified area?
s7PRO:
Check whether the door on the map is closed. The firmware after V2000 has incorporated the historical entry function. According to this function, the device tries to enter an area where the door is closed, but the prerequisite is that the device has previously entered this area.
S9:
Check whether the door on the map is closed. The firmware after V2000 has incorporated the historical entry function. According to this function, the device tries to enter an area where the door is closed, but the prerequisite is that the device has previously entered this area.
Troubleshooting
Coming Soon
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Source: https://360-intl-trading.com/supportRobot.html
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